30/03/2024 in HCMCCONSULTATION REGISTER
Do you have an abandoned cart strategy? For those who don’t, you are letting customers slip through your fingers. If someone has visited your ecommerce store and added products to their cart, sometimes all they need is a little nudge to finish the checkout process. Maybe Facebook distracted them or they wanted to visit other websites for the best deal. There are endless reasons they didn’t convert.
According to global studies on the Cart Abandonment Index, there was a 77% abandonment rate in the last six months of 2017. Odds are, you are going to experience many users not completing the checkout, but it doesn’t mean you can’t get them to convert. Make sure you’re taking advantage of these freely available tools to easily see a rise in conversions.
Sure, if I'm buying something from your store I need to know the materials, color, and similar features, but how is it going to change my life? Will I be happier? More confident? One of the most effective ways to increase conversions is by changing up your copywriting. In your product or service descriptions, always hone in how the customer will benefit. This, of course, differs from product to product but it could be anything along the lines of:
See how much better that is then stating a dry description of features? Take a walk in your customer’s shoes. People want experiences that are actually relevant to them. Remember that people don’t buy products, they buy emotions. I mean this both literally and figuratively, as purchasing is emotion based, but at the same time products elicit certain feelings.
Everyone loves a good discount, I know I certainly do. Offering a coupon code is a simple way to offer free value to your customers and is proven to improve conversion rates. According to the consumer psychology report from Marketing Prof's, over 50% of customers wouldn't have purchased from an ecommerce store if it didn't offer a discount. Even something as small as a 5 or 10% coupon can be enough to motivate users to complete their purchase. Always make coupons easy to find. Customers can’t use them if they can’t find them, after all.
You’ve probably spent a fair amount of time on many big eCommerce Brand. If there is one thing they do well, it’s shipping. One approach they uses is to offer free shipping if you add a certain amount of items to your cart, which is an easy strategy to adopt. This has a secondary benefit of encouraging a higher cart value which means increased revenue for your business.
Users should be able to reach checkout on your ecommerce store within approximately four clicks. This usually manifests in the actions of adding to cart, hitting check out, entering your information, and clicking purchase. If a user were to land on the homepage first, it may take an extra click or two but your goal should be to make your sales funnel as lean as possible.
The most important pages of your sales funnel include the product page, cart, and check out. Break down these areas and note where you can make room for improvement.
Here are some ideas for each:
Include high-quality images from several angles, enticing copywriting, and a clear add to cart button. Displaying reviews are also incredible social proof which can make users more comfortable purchasing from you.
Line items and totals should be easy to see and include estimated shipping costs. Providing editable field options for quantity, coupon input, upsells, and warranty policies are known to increase conversions at this stage of the buying process.
Name, email, shipping address, and payment method are the core bits of customer information you need to complete the purchase. Make non-essential information and setting up an account optional for checkout. Not every customer will want to set up an account and we want the process to be as quick as possible.
Increasing your conversion rate should be an ongoing process of optimizing your store and testing out new ideas. Have you tried implementing any of the above ideas? What were your results? Tell me about your process in the comments.
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